Refund Policy

Effective Date: 2026-05-28 Last Updated: 2026-05-29

This page explains how refunds and allowance corrections work for Migaki subscriptions purchased at migaki.moe. It is written for customers and is part of our Terms of Service.

1. Cash Refund Eligibility

Because Migaki provides AI image processing, paid processing costs begin as soon as a paid job starts processing.

We may consider a cash refund for the current order or billing cycle only when all of the following are true:

  • You contact support@migaki.moe within 48 hours of the charge.
  • The current order or billing cycle has used zero paid units.
  • No paid Pro, Ultra, or final-polish job has been started for that order or billing cycle.
  • The request is not connected to policy violations, abuse, fraud, or repeated refund/chargeback behavior.

Once paid processing starts, cash refunds are generally not available for that order or billing cycle because processing resources are committed immediately and cannot be recovered after the job begins.

To request review, email support@migaki.moe with:

  • The email address used for your Migaki account
  • The order or receipt number from your checkout email, if available
  • A short note describing the issue

Approved refunds are returned to the original payment method through the Merchant of Record or payment processor shown on your receipt.

2. Renewals, Annual Plans, and Cancellations

You can cancel your subscription at any time from your Migaki account or through the billing links in your receipt emails. Cancellation stops future renewal charges, and access normally continues until the end of the current billing period.

Renewal payments, including annual-plan renewals, follow the same refund review rule: contact us within 48 hours of the charge and before any paid units are used or any paid job starts in that billing cycle.

If paid processing has already been used in the billing cycle, a full cash refund is generally not available. For technical problems, our first remedy is usually a unit correction, service credit, or other account-level fix that restores the paid allowance affected by the problem.

3. Service Issues and Billing Errors

Please contact us if:

  • You were charged twice or charged by mistake
  • You cannot access the paid service after checkout
  • A persistent technical issue prevents you from using Migaki during your billing period
  • You believe a charge was unauthorized

Depending on the situation, we may issue a cash refund, partial refund, unit correction, service credit, or another reasonable remedy. We handle billing errors and unauthorized-charge reports case by case.

4. Processing Allowance and Unit Corrections

Migaki plans include a monthly processing allowance. This allowance is a usage entitlement, not cash or stored value. It cannot be withdrawn, transferred, resold, or redeemed for money.

If a job fails or is cancelled because of our infrastructure, the units deducted for that job are returned to your allowance under our service logic. This is an allowance correction or service credit, not a cash refund.

Examples of allowance corrections include service timeouts, processing failures, or a paid job cancelled by our system before a usable output is delivered. They do not create a right to withdraw the unit value as money.

5. Policy Violations, Abuse, and Disputes

We do not provide refunds or service credits for requests connected to violations of our Terms, Acceptable Use Policy, content restrictions, fraud, account sharing abuse, chargeback abuse, or repeated refund abuse.

If a payment dispute or chargeback is opened, access to the related subscription may be paused while the dispute is reviewed. We reserve the right to restrict, suspend, or close accounts involved in abuse, fraud, repeated chargebacks, or attempts to bypass the paid-processing policy.

If you have a billing concern, please contact support@migaki.moe first. We can usually resolve billing issues faster through support than through a bank dispute.

6. Payment Method and Timing

Approved refunds are issued to the original payment method and currency where possible. Processing time depends on the payment network, the Merchant of Record or payment processor, and your bank.

Nothing in this policy limits any non-waivable consumer rights you may have under local law.

7. Contact

Our goal is to be clear and fair: if there is a billing error or our service fails, contact us and we will review the issue promptly. Paid processing, however, is normally non-refundable once it starts.

Questions about this policy? support@migaki.moe